2009 FTTH Consumer Survey Key Findings
The survey, commissioned by the Council and conducted by the consulting and marketing firm RVA LLC, was based on a random sampling of more than 1,200 households, equally divided among FTTH users and subscribers to other broadband services. It found that 67 percent of FTTH users gave the highest rating – “very satisfied” – to their Internet connection speeds, compared to 58 percent of cable modem users and 46 percent of DSL users.
In addition, 74 percent of those watching television over FTTH were “very satisfied” with the quality of the HD picture they received, compared to 50 percent cable TV and 51 percent of satellite TV subscribers. FTTH users also reported higher satisfaction rates with regard to their service reliability, particularly its “uptime.”