Verizon's Broadband Internet Services Rank Highest in J.D. Power Customer Satisfaction Study

In East Region, Company's FiOS Internet and High Speed Internet Services Outscored All Other Competitors in Overall Satisfaction; Ranked Highest in Performance and Reliability, Cost of Service, Offerings and Promotions, and Billing

Award for Broadband Products Follows Top Ranking for FiOS TV for Second Year in a Row
News Release ShareThis

NEW YORK – October 28, 2009 – Verizon's consumer broadband services - Verizon FiOS Internet and Verizon High Speed Internet (HSI) - outperform all their competitors when it comes to overall customer satisfaction in the East, according to the J.D. Power and Associates "2009 Internet Service Provider (ISP) Residential Customer Satisfaction Study"SM released Wednesday (Oct. 28).

Verizon's advanced FiOS Internet and its digital-subscriber-line (DSL)-based HSI service outscored 10 providers measured in the East region of the ISP study - including all cable providers - in overall satisfaction and four factors: performance and reliability, cost of service, offerings and promotions, and billing. Read more...